---
title: Virtual Agent
description: Unlock your enterprise productivity with ServiceNow Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/conversational-interfaces/virtual-agent/virtual-agent-landing-page.html
release: australia
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-03-24"
reading_time_minutes: 3
breadcrumb: [Conversational Interfaces]
---

# Virtual Agent

Unlock your enterprise productivity with ServiceNow® Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

-   Foundation: AI basics to deliver insights
-   Advanced: AI to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI assets, and create your own

For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

\[Omitted video\] Description: This video explains what Virtual Agent is and includes an example demonstration that shows how you can help your users address many common issues without an agent.

## Get started with ServiceNow AI Platform Virtual Agent

Select a tile to get started.

<table id="table_ev3_ndm_v4b" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text: Learn how employees, customers, and agents use Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/exploring-virtual-agent.md)

</td><td>

[Activate\[Omitted image "bus-manage.svg"\] Alt text:Activate Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-quick-start.md)

</td><td>

[Plan and configure\[Omitted image "bus-sdlc.svg"\] Alt text: Plan and configure your Virtual Agent implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/configure-virtual-agent.md)

</td></tr><tr><td>

[Build and deploy\[Omitted image "bus-rocketship.svg"\] Alt text: Design and build automated conversations and reusable topic components.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/using-virtual-agent.md)

</td><td>

[Integrate and maintain\[Omitted image "bus-integration-and-apis.svg"\] Alt text: Extend Virtual Agent capabilities by integrating with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/integrate-virtual-agent.md)

</td><td>

[Analyzing Virtual Agent performance\[Omitted image "bus-performance-forecasting-2.svg"\] Alt text:Analyze and improve Virtual Agent interactions using insights into conversational data.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/analyzing-virtual-agent-performance.md)

</td></tr><tr><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get Virtual Agent Designer interface descriptions and Virtual Agent technical details.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-parent-reference.md)

</td><td>

 

</td><td>

 

</td></tr></tbody>
</table>## Get started with Virtual Agent for specific businesses

To explore Virtual Agent for IT Service Management, Customer Service Management, or HR Service Delivery, select a business tile to learn more.

<table id="table_wlx_qdm_v4b" class="nav-card"><tbody><tr><td>

[Virtual Agent for IT Service Management \[Omitted image "bus-optimize-manage.svg"\] Alt text: Predefined Virtual Agent topics to help your employees complete common IT-related tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/itsm-virtual-agent.md)

</td><td>

[Virtual Agent for Customer Service Management \[Omitted image "bus-customer-service-agent.svg"\] Alt text: Predefined Virtual Agent topics to help your customers complete common self-service tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/activate-virtual-agent-csm.md)

</td><td>

[Virtual Agent for HR Service Delivery \[Omitted image "bus-partnering.svg"\] Alt text: Predefined Virtual Agent topics to help your employees complete common HR-related tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/hr-virtual-agent-conversations.md)

</td><td>

[Virtual Agent for Workplace Service Delivery\[Omitted image "bus-meetings.svg"\] Alt text: Predefined Virtual Agent topics to help your employees complete common workplace-related tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/va-conversations-wsd.md)

</td></tr><tr><td>

[Virtual Agent for Field Service Management \[Omitted image "bus-field-service-technician.svg"\] Alt text: Predefined Virtual Agent topics to help your customers complete common field service management tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/virtual-agent-fsm.md)

</td><td>

[Virtual Agent for Project Portfolio Management \[Omitted image "bus-project.svg"\] Alt text: Predefined Virtual Agent topics to help your customers complete common Project Portfolio Management tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/ppm-va-overview.md)

</td><td>

[Virtual Agent for Legal Service Delivery \[Omitted image "bus-gender-neutral-leader-c-suite.svg"\] Alt text: Predefined Virtual Agent topics to help your customers complete common legal-service tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/legal-va-conversations.md)

</td><td>

 

</td></tr></tbody>
</table>## Additional resources

-   [Virtual Agent and Natural Language Understanding \(NLU\) community forum](https://community.servicenow.com/community?id=community_forum&sys_id=bf5abf94db54e3c42be0a851ca961915)
-   [Conversational Interfaces Academy](https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-interfaces-academy-live-builds-and-q-amp-a-join/ta-p/2345155)

**Note:** We improve performance and the user experience by tracking aggregate in-app activity, including interaction with our app. This tracking is focused on aggregated technical information rather than personal information.