---
title: Activate a new onboarding playbook with self-service
description: Activate a new onboarding playbook with self-service in Playbooks \(PAD\) to ensure that the new playbook is visible.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-a-new-onboarding-playbook-with-self-service-in-pad.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up predefined Playbooks for Portals, Portal, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Activate a new onboarding playbook with self-service

Activate a new onboarding playbook with self-service in Playbooks \(PAD\) to ensure that the new playbook is visible.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Process Automation Designer**.

2.  On the Processes tab, select the label **Onboarding with Self-Service**.

3.  From the More actions menu, select **Activate**.

    Verify that the previous PAD process is deactivated.