---
title: Activate the quick action for Zoom meetings
description: Activate the Zoom quick action to initiate Zoom meetings using the quick action from a chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-chat-zoom-quick-action.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Chat Zoom Connector, Configure chat, Configure omnichannel, Configure, Customer Service Management]
---

# Activate the quick action for Zoom meetings

Activate the Zoom quick action to initiate Zoom meetings using the quick action from a chat.

## Before you begin

Install the Chat Zoom Connector application. For more information, see [Install a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_InstallApplications.md).

Role required: admin

## About this task

By default, the Zoom quick action is inactive. Activate this quick action to enable agents to initiate Zoom meetings from a chat.

## Procedure

1.  Navigate to **All** > **Quick Actions** > **Actions**.

2.  In the **Name** column, search for and select **Zoom**.

3.  On the Quick Action form, select the **Active** check box.

4.  Click **Update**.


## Result

By default, the Zoom quick action is associated with chats when the Chat Zoom Connector application is installed. In addition, if the Conversational SMS service channel application is installed, the quick action is also associated with SMS conversations. For more information, see [Conversational SMS service channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/conversation-sms-service-channel-store-app.md) and[Quick actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ci-agent-chat-using.md) .