---
title: Activate Customer Central
description: Activate the Customer Central plugin to use Customer Central.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-customer-central.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Customer Central, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Activate Customer Central

Activate the Customer Central plugin to use Customer Central.

## About this task

Starting with the Yokohama release, the [Customer Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-central.md) application \(com.sn\_csm\_customer\_central\) is activated with the CRM Workspace application \(com.snc.uib.csm\_agent\_workspace\). The CRM Workspace application is activated with the Customer Service plugin \(com.sn\_customerservice\).

Starting with the Yokohama release, the Customer Central application \(com.sn\_csm\_customer\_central\) has moved to the ServiceNow Store.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

2.  Search for the plugin com.sn\_csm\_customer\_central.

3.  Select **Activate**.

    **Note:** To use Customer Central demo data, activate the Customer Service Management Demo Data \(com.snc.customerservice.demo\) plugin.