---
title: Activate customer household data model
description: Activate the Customer Household Data Model plugin to manage customer service for households.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-customer-service-household.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring households, Customer data, Set up your environment, Configure, Customer Service Management]
---

# Activate customer household data model

Activate the Customer Household Data Model plugin to manage customer service for households.

## Before you begin

Role required: admin

## About this task

The Customer Household Data Model plugin \(com.snc.household\) enables you to create households, define the members of a household, and identify relationships between household members. This plugin automatically activates the Customer Service Base Extension Entities plugin \(com.snc.cs\_base\_extension\), which provides granular access control through relationships, user profile attributes, and roles.

**Note:** Starting with the Australia release, the Household family plugin \(com.snc.household\) has been migrated to the ServiceNow Store as a standalone application. Any new enhancements to this application are delivered through the Household store app. This change provides improved packaging, versioning, and deployment flexibility for business-to-consumer \(B2C\) implementations that require household relationship management.

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

2.  Search for the Customer Household Data Model plugin \(com.snc.household\).

3.  Select **Activate**.


**Related topics**  


[Activate the Business Location plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/activate-business-location.md)