---
title: Activate guided onboarding in Playbook content items
description: Activate guided onboarding in playbook content items and verify that the new content item launches the playbook record generator that is associated with it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-guided-onboarding-in-playbook-content-items.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up predefined Playbooks for Portals, Portal, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Activate guided onboarding in Playbook content items

Activate guided onboarding in playbook content items and verify that the new content item launches the playbook record generator that is associated with it.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Playbook Experience** > **Playbook Content Items**.

2.  Select **New Guided Onboarding Request**.

3.  Select **Edit**.

4.  Select the **Active** check box.

5.  Select **Update**.