---
title: Activate a playbook page or page variant
description: Activate a playbook page or page variant and set the page order. The system uses the active page with the lowest order number to display records in CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/activate-process-based-page.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure templates and pages, Workspace, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Activate a playbook page or page variant

Activate a playbook page or page variant and set the page order. The system uses the active page with the lowest order number to display records in CRM Workspace.

## Before you begin

Role required: ui\_builder\_admin, admin

Some playbook pages and page variants are not active by default. You need to activate the pages and set the page order before using the pages in CRM Workspace.

## Procedure

1.  Navigate to **All** > **Now Experience Framework** > **UI Builder**.

2.  In the Experiences list, select **CSM/FSM Configurable Workspace**.

3.  Find one of the following pages by scrolling through the Pages and variants list to the Record section:

    -   Case playbook: horizontal stages
    -   Case playbook: vertical stages
    -   Complaint case process page
    -   Onboarding case process page
    -   Product Support process page
    **Note:** These pages may be marked as **Inactive**.

4.  Display the page settings by selecting **Settings** for the desired page or page variant.

5.  Activate the page by selecting the **Active** check box.

6.  In the **Order** field, set the order number for the page.

    Each page has an order number. The page with the lowest order number is the default page. When the system displays a record in CRM Workspace, it uses this default page to display the record information. For more information, see [Set record page order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-csm-ws-set-record-page-order.md).

7.  In the **Variant conditions** field, specify the table value.

    Add the table values for the case types where you want to see this page variant.

8.  Select **Save**.


**Related topics**  


[Create a page from a template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/reuse-page-definitions.md)

[Edit a page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/edit-page.md)

[Create a page variant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/create-variant.md)

[Edit page variant settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/edit-variant-settings.md)