---
title: Assign the Unified Consumer role to a user
description: Assign the Unified Consumer \(sn\_customerservice.unified\_consumer\) role to the sys\_user to designate them as a consumer in the Customer Service Management \(CSM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/add-a-user-role.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up a user as a Unified Consumer, Configuring a user as a Unified Consumer, Configuring a Unified User, User management, Set up your environment, Configure, Customer Service Management]
---

# Assign the Unified Consumer role to a user

Assign the Unified Consumer \(sn\_customerservice.unified\_consumer\) role to the sys\_user to designate them as a consumer in the Customer Service Management \(CSM\) application.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **User Administration** > **Users**.

2.  Select the user from the user record.

3.  In the Roles related list, select **Edit**.

4.  In the Collection list, select the Unified Consumer \(sn\_customerservice.unified\_consumer\) role and move it to the Roles list.

5.  Select **Save**.


## Result

The sys\_user is assigned to a unified consumer role \(sn\_customerservice.unified\_consumer\).

## What to do next

Create and associate a Unified Consumer user to a consumer record. For more information, see [Creating and associating a Unified Consumer user to a consumer record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/associating-users-to-a-consumer-record.md).