---
title: Add an entitlement to a case line
description: Add one or more entitlements to a case line in CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/add-entitlement-to-case-line.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage cases, Use, Customer Service Management]
---

# Add an entitlement to a case line

Add one or more entitlements to a case line in CRM Workspace.

## Before you begin

Role required: sn\_customerservice\_agent

## Procedure

1.  Open a case line record in CRM Workspace.

2.  Select the Case Line Entitlements tab.

3.  Select **Add** on the Case Line Entitlements tab.

4.  Select one or more entitlements from the Add entitlements pop-up window.

    The Add entitlements pop-up window displays the entitlements associated with the **Account** field on the case line record and the **Contract** field on the parent case record.

5.  Select **Add** on the Add entitlements pop-up window.

    The selected entitlements are added to the Case Line Entitlements tab.