---
title: Add an event to the agent calendar
description: Users with the agent schedule user role can add events to their personal calendar.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/add-event-to-agent-calendar.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Use agent calendar, Agent calendar, Schedules and sites, Use, Customer Service Management]
---

# Add an event to the agent calendar

Users with the agent schedule user role can add events to their personal calendar.

## Before you begin

Role required: agent\_schedule\_user

## Procedure

1.  Navigate to your calendar.

    -   **Customer Service** > **My Schedule**
    -   **Field Service** > **Agent** > **My Schedule**
2.  Double-click a timeslot or click and drag over a timeslot on the calendar to open the New Event form.

    \[Omitted image "agent-my-schedule.png"\] Alt text: The agent schedule shows an event on Tuesday, July 9, and a new event being selected for Wednesday, July 10.

3.  Fill in the fields on the New Event form, as necessary.

<table id="table_agv_ftc_nr"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

The name of the event.

</td></tr><tr><td>

Type

</td><td>

The type of event:-   Time off
-   Appointment
-   Meeting
-   Phone call
-   Excluded
-   On call
-   Time off - in approval
-   Time off - rejected


</td></tr><tr><td>

Show as

</td><td>

Show this event on the agent's personal calendar as one of the following:-   Busy
-   Free
-   Tentative
-   On call
 Select **Busy** to exclude the block of time from agent availability calculations for the auto assignment and the case assignment workbench.

</td></tr><tr><td>

When

</td><td>

The start date and time of the personal event.

</td></tr><tr><td>

To

</td><td>

The end date and time of the personal event.

</td></tr><tr><td>

All day

</td><td>

Enable this check box if the event lasts all day.

</td></tr><tr><td>

Time zone

</td><td>

\[Read only\] If an agent has selected a specific time zone in their user profile, that time zone is displayed here and is used as the time zone for this event. Subsequent changes to the **Time zone** field in the user profile do not change the time zone designation for this event.

</td></tr><tr><td>

Repeats

</td><td>

Create a repeating event by selecting the frequency. Depending on the selection, other fields are required to complete the frequency information.-   Does not repeat
-   Daily
-   Every Weekday \(Mon-Fri\)
-   Every Weekend \(Sat, Sun\)
-   Every Mon, Wed, Fri
-   Every Tue, Thu
-   Weekly
-   Monthly
-   Yearly


</td></tr><tr><td>

Repeat every

</td><td>

Enter a number for the frequency of the repeated event.

</td></tr><tr><td>

Repeat on

</td><td>

For weekly events, select a day of the week.

</td></tr><tr><td>

Monthly type

</td><td>

For monthly events, select one of the following. These selections use the day and date in the **When** field as the basis for repetition.-   Day of the month
-   Day of the week
-   Last day of the month
-   Last week of the month


</td></tr><tr><td>

Yearly type

</td><td>

For monthly events, select one of the following:-   Day of the year: this selection uses the day and date in the **When** field as the basis for repetition.
-   Floating: for this selection, complete the **Float week**, **Float day**, and **Float month** fields.


</td></tr><tr><td>

Repeat until

</td><td>

Select a date for the end of the repeated event.

</td></tr><tr><td>

Float week

</td><td>

For a floating yearly repeating event, select the week.

</td></tr><tr><td>

Float day

</td><td>

For a floating yearly repeating event, select the day.

</td></tr><tr><td>

Float month

</td><td>

For a floating yearly repeating event, select the month.

</td></tr></tbody>
</table>4.  Click **Submit**.

    The new event appears on the agent calendar and also in the **Schedule Entries** related list on the Agent Personal Schedule form.