---
title: Approve a service contract
description: Approve a service contract for a customer account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/approve-service-contract.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent management, Use, Customer Service Management]
---

# Approve a service contract

Approve a service contract for a customer account.

## Before you begin

Role required: sn\_customerservice\_manager or admin

## Procedure

1.  Navigate to **All** > **Self-Service** > **My Approvals**.

2.  Select a contract for review from the Approvals list that has a state of **Requested**.

3.  Review the contract details in the summary at the bottom of the approval form.

4.  Add review comments to the **Comments** field.

5.  Click one of the following options.

<table id="choicetable_i13_3fn_55"><tbody><tr><td id="d267286e106">

**Approve**

</td><td>

The review state changes to **Approved** on the Approvals list.

</td></tr><tr><td id="d267286e118">

**Reject**

</td><td>

The review state changes to **Rejected** on the Approvals list. If you reject a contract, you must enter a rejection reason in the **Comments** field.

</td></tr></tbody>
</table>
**Related topics**  


[Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_ContractManagement.md)