---
title: Assign granular roles to a functional role
description: Assign granular roles to a functional role to give authorized related parties access to the case, and enable additional contacts and consumers access to the sold product.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/assign-granular-to-func-role-cam.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Roles installed with customer access management, Configuring customer access management, User management, Set up your environment, Configure, Customer Service Management]
---

# Assign granular roles to a functional role

Assign granular roles to a functional role to give authorized related parties access to the case, and enable additional contacts and consumers access to the sold product.

## Before you begin

Role required: admin

## Procedure

1.  In the navigation filter, enter `sys_user_role.list`.

2.  In the **Search** field, enter `*authorized`.

    You can see the list of functional roles that are provided in the base system.

3.  Select the functional role that you want to customize.

4.  From the Contains Roles related list, select **Edit** and add the desired granular role to the functional role.

5.  Select **Save**.

    The granular role is added to the functional role.