---
title: Assign a team member to a consumer
description: Assign a team member to a consumer by selecting an employee. You can then select the employee’s role or responsibility in the Customer Service Management \(CSM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/assign-team-member-to-consumer.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure consumers, Customer data, Set up your environment, Configure, Customer Service Management]
---

# Assign a team member to a consumer

Assign a team member to a consumer by selecting an employee. You can then select the employee’s role or responsibility in the Customer Service Management \(CSM\) application.

## Before you begin

Role required: One of the following roles:

-   sn\_crm\_foundation\_admin
-   sn\_crm\_foundation\_data\_manager
-   sn\_crm\_consumer\_relationship\_data\_manager
-   sn\_crm\_consumer\_data\_manager
-   sn\_customerservice\_manager
-   admin

## About this task

If you're the administrator or a customer service manager, you can assign team members to a consumer from the Consumer Team related list.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Customer** > **Consumers**.

2.  Select a consumer.

3.  From the Consumer Team related list, select **New**.

4.  On the form, fill in the fields.

<table id="table_jb3_qpg_q5"><thead><tr><th>

Field

</th><th>

Definition

</th></tr></thead><tbody><tr><td>

Consumer

</td><td>

Consumer that the user is assigned to.

</td></tr><tr><td>

User

</td><td>

Employee selected to fulfill the role or responsibility.

</td></tr><tr><td>

Type

</td><td>

Defines the label for the relationship with the selected user. You can select the type from the list of related party configurations. **Note:** Starting with the Zurich release, the **Type** field is added to the Consumer Team Member form. For more information on how to populate the **Type** field for existing data, see [Populate the Type field in relationship tables using the fix script](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/migration-of-account-manager-responsibility-access.md).

</td></tr><tr><td>

Responsibility

</td><td>

Role or responsibility selected for this user.

</td></tr><tr><td>

Order

</td><td>

Specifies the sequence in which records are displayed, organized according to business preferences.

</td></tr></tbody>
</table>5.  Select **Submit**.