--- title: Assign a team member to a household description: Assign a team member to a household by selecting an employee. You can then select the employee’s role or responsibility in the Customer Service Management \(CSM\) application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/assign-team-member-to-household.html release: australia topic_type: task last_updated: "2026-10-09" reading_time_minutes: 1 breadcrumb: [Configuring households, Customer data, Set up your environment, Configure, Customer Service Management] --- # Assign a team member to a household Assign a team member to a household by selecting an employee. You can then select the employee’s role or responsibility in the Customer Service Management \(CSM\) application. ## Before you begin Role required: One of the following roles: - sn\_crm\_foundation\_admin - sn\_crm\_foundation\_data\_manager - sn\_crm\_household\_relationship\_data\_manager - sn\_crm\_consumer\_relationship\_data\_manager - sn\_customerservice\_manager - admin ## About this task If you're the administrator or a customer service manager, you can assign a team member to a household from the Current Members related list. ## Procedure 1. Navigate to **All** > **Customer Service** > **Customer** > **Households**. 2. Select a household. 3. From the Household Team related list, select **New**. 4. On the form, fill in the fields.
Field Definition
Household Household that the user is assigned to.
User Employee selected to fulfill the role or responsibility.
Type Defines the label for the relationship with the selected user. You can select the type from the list of related party configurations. **Note:** Starting with the Zurich release, the **Type** field is added to the Household Team Member form. For more information on how to populate the **Type** field for existing data, see [Populate the Type field in relationship tables using the fix script](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/migration-of-account-manager-responsibility-access.md).
Responsibility Role or responsibility selected for this user.
Order Specifies the sequence in which records are displayed, organized according to business preferences.
5. Select **Submit**.