---
title: Assign the consumer role to a contact
description: Assign the Consumer \(sn\_customerservice.consumer\) role to the customer\_contact to designate them as a consumer in the Customer Service Management \(CSM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/assign-the-unified-consumer-role-to-a-contact.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up a contact as a consumer, Configuring a contact as a consumer, Configuring a Unified User, User management, Set up your environment, Configure, Customer Service Management]
---

# Assign the consumer role to a contact

Assign the Consumer \(sn\_customerservice.consumer\) role to the customer\_contact to designate them as a consumer in the Customer Service Management \(CSM\) application.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Customer Service** > **Customer** > **Contacts**.

2.  Select a contact from the contact records.

3.  In the Roles related list, select **Edit**.

4.  In the Collection list, select the Consumer \(sn\_customerservice.consumer\) role and move it to the Roles list.

5.  Select **Save**.


## Result

Selected contact is now both a consumer and a contact.

**Related topics**  


[Configuring a contact as a consumer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configuring-a-contact-as-a-unified-consumer.md)