---
title: Associate a group to a business organization
description: Associate a group with the desired business organization \(formerly business location\) by establishing a one-to-many \(1:M\) relationship. This association helps you assign cases directly to the appropriate assignment groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/associate-a-group-to-a-business-location-so.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up assignment groups, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Associate a group to a business organization

Associate a group with the desired business organization \(formerly business location\) by establishing a one-to-many \(1:M\) relationship. This association helps you assign cases directly to the appropriate assignment groups.

## Before you begin

**Note:** A group can only be associated with a single business organization, but a business organization can have multiple groups.

Role required: admin

## Procedure

1.  Navigate to **All** > **Customer Service** > **Business Organizations** > **Internal/ External Organizations**.

2.  Select the internal or external organization \(formerly internal or external business location\) from the list that you want to associate an assignment group to.


3.  In the Assignment Groups related list, select **New**.


4.  On the Organization Assignment Group form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Organization \(formerly Service organization\)|Auto-populated with the name of the business organization to which you’re adding an assignment group.|
    |Assignment group|Name of the assignment group that is to be added.|

5.  Select **Submit**.


## What to do next

Add group members to a business organization. For more information, see [Add group members to a business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-group-members-to-a-business-location-so.md).