---
title: Associate multiple install base items to a case
description: In the Customer Service Management application, you can associate one or more related install base items to a case to access all items associated with the parent install base item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/associate-multiple-install-base-items-case.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Install base items, Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management]
---

# Associate multiple install base items to a case

In the Customer Service Management application, you can associate one or more related install base items to a case to access all items associated with the parent install base item.

## Before you begin

Role required: sn\_customerservice\_manager and admin

## Procedure

1.  Navigate to **All** > **Customer Service** > **Cases** > **All**.

2.  Open the case that you want to associate the multiple install base items to.

3.  Open the Affected Install Base Items related list.

4.  Select **Edit**.

5.  From the existing list of install base items in the **Collection** box, select the install base that you want to add by selecting the right arrow.

    The install base that you select is displayed in the **Affected Install Base Items List** box.

6.  Select **Save**.