---
title: Customer notification preferences
description: Customers can set preferences for email notifications.Customize email notifications to stay informed about specific actions taken by customer service agents on cases, based on your preferences.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/c\_Business-portal-NotifPref.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Business Portal, Customer communication, Use, Customer Service Management]
---

# Customer notification preferences

Customers can set preferences for email notifications.

Email notification preferences are set to control email notifications that are sent to the customer when an agent performs one of the following case activities:

-   Opens a case for a customer
-   Comments on a customer's case
-   Provides a resolution for a customer's case
-   Closes a customer's case

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[Manage contacts from Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_ManageUsersFrom-business-Portal.md)

## Set email notification preferences

Customize email notifications to stay informed about specific actions taken by customer service agents on cases, based on your preferences.

### Before you begin

Make sure that you have received an email for the case to set the email notification preferences.

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, or sn\_customerservice.partner\_admin

### Procedure

1.  Navigate to the business portal.

2.  Select your user name or photo in the portal header and select **Profile** to display your user profile information.

3.  Select the **Notification Preferences** link under Actions to display the Notification Preferences pop up.

    **Note:** The **Notification Preferences** link is available only after receiving the first email for the case.

4.  Enable or disable the following email notifications for your primary email address.

    The notifications are available based on the actions performed by customer service agents on the case.

    -   Case closed for customer
    -   Case commented for customer
    -   Case escalated for customer
    -   Case assigned to a new group
    -   Case opened for customer
    -   Case resolved for customer

**Related topics**  


[Customer notification preferences]()