---
title: Computer Telephone demo integration with tasks
description: The CTI Softphone component can be integrated with other task entities on the ServiceNow AI Platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/c\_CTIIntegrationWithTasks.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [CTI demo implementation, Integrating with Computer Telephony Integration \(CTI\), Integrate, Customer Service Management]
---

# Computer Telephone demo integration with tasks

The CTI Softphone component can be integrated with other task entities on the ServiceNow AI Platform.

A workflow can be implemented to operate on the Incident table.

**Note:** The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin.

Incoming or outgoing calls are logged in the Phone Log \[sn\_openframe\_phone\_log\] table. The call logs also appear in the activity history of the task.