---
title: Contact relationships
description: You can add a contact from one account to another account by using a contact relationship in the Customer Service Management \(CSM\) application. By using contact relationships, you can perform actions on behalf of the accounts that you established a contact relationship with.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/c\_ContactRelationships.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create customer relationships, Configure accounts and contacts, Customer data, Set up your environment, Configure, Customer Service Management]
---

# Contact relationships

You can add a contact from one account to another account by using a contact relationship in the Customer Service Management \(CSM\) application. By using contact relationships, you can perform actions on behalf of the accounts that you established a contact relationship with.

## Overview of contact relationship

A contact is a user who serves as an employee of an account. To associate a contact with additional accounts, contact relationships are used. These contact relationships enable a contact with the customer role or customer administrator role to manage the account that you established a contact relationship with. These contacts can view the information and perform actions on behalf of the accounts, such as creating or updating cases from the customer portal.

**Related topics**  


[Configuring a contact relationship](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configuring-contact-relationship.md)

[Create a contact relationship for an account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_CreateAContactRelationship.md)

[Contact Relationship form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-contact-relationship-form.md)