---
title: Create an asset
description: Create a record for a specific instance of a product.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/c\_CreateAnAsset.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure assets, Product data, Set up your environment, Configure, Customer Service Management]
---

# Create an asset

Create a record for a specific instance of a product.

## Before you begin

Role required: sn\_customerservice\_manager or admin

Customer Service Management leverages the Asset Management application to create and maintain assets. Ensure that the Asset Management plugin \(com.snc.asset\_management\) is activated.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Products** > **Assets**.

2.  Click **New**.

3.  Select the type of asset to create:

    -   Hardware
    -   Software License
    -   Consumable
    -   License
    -   Facility
4.  Fill in the fields for the selected asset type on the [Asset form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-service-asset-form.md), as appropriate.

5.  Click **Submit**.