---
title: Customer contact self-registration
description: The self-registration feature enables new customer contacts to submit registration requests through the customer portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/c\_PortalSelfRegistration.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Customer contact self-registration

The self-registration feature enables new customer contacts to submit registration requests through the customer portal.

A customer contact can submit a registration request using a valid registration code. The request is then sent to the customer administrator of that account for approval. For details, see [Approve a change request, or registration request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/approve-request-from-cust-portal.md).

If an account has multiple customer administrators, they all receive the registration request, but only one approval is necessary.

The request is either accepted or rejected. If accepted, a new account is created, and the customer contact gets an email with a user ID and a temporary password. When logging in to the portal for the first time, the customer contact needs to change the temporary password. If rejected, the customer contact gets an email notification.

**Note:** If a request is submitted with an incorrect registration code, a notification message appears `Invalid Registration Code`.

\[Omitted image "customer-self-registration.png"\] Alt text: A self-registration form with various fields for customer contact information.

The administrator creates a unique registration code for each account and stores it in the **Registration Code** field on the Account form. After the code is created, customer administrators can distribute the code to customers as needed.

**Related topics**  


[Example: The default self-service Password Reset process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SelfServicePasswordReset.md)