---
title: Case line characteristic form
description: The case line characteristic form displays details about the product offering included in a case line item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/case-line-characteristics-form.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer Service forms, Reference, Customer Service Management]
---

# Case line characteristic form

The case line characteristic form displays details about the product offering included in a case line item.

|Field|Description|
|-----|-----------|
|Number|The automatically generated record number. The prefix for numbers from the Case Line Characteristics table is **CSLC**.|
|Case line|The case line item that this characteristic belongs to. This field is a reference to the Case Line table.|
|Characteristic|This field is a reference to the Characteristic table \[sn\_prd\_pm\_characteristic\].|
|Characteristic option|This field is a reference to the Characteristic Option table \[sn\_prd\_pm\_characteristic\_option\].|
|Characteristic value|The value of a characteristic.|