---
title: Clock-in and clock-out your work shift
description: Clock in and clock out your work shifts using CSM Agent Workspace. You can track your details, such as time attendance and time worked summary, to know how close you are adhering to your schedules.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/clockin-clock-out-shift.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Workforce Optimization for CSM Agent Workspace, Workforce Optimization for Customer Service, Agent management, Use, Customer Service Management]
---

# Clock-in and clock-out your work shift

Clock in and clock out your work shifts using CSM Agent Workspace. You can track your details, such as time attendance and time worked summary, to know how close you are adhering to your schedules.

## Before you begin

**Important:** To access the next generation of the Workforce Optimization for Customer Service application, transition to the Workforce Optimization for Customer Service application that is available from the ServiceNow Store. You can now configure Workforce Optimization for Customer Service using the [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/ui-builder-overview.md). For more information see, [Workforce Optimization for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configurable-wfo-cs.md).

Role required: sn\_shift\_planning.agent

## About this task

The clock-in event is generated when you either login or set your status as **Available** in CSM Agent Workspace. The clock-out event is generated when you either logout from CSM Agent Workspace or set your status as **Offline** or **Break**.

## Procedure

1.  Navigate to **All** > **Workspace Experience** > **Workspaces** > **Agent Workspace Home**.

2.  Click the Inbox icon.

    -   To clock-in your shift, set your status to **Available**.
    -   To clock-out from your shift, set your status to **Offline** or **Break**.

## Result

You can view your time attendance and adherence in **Lists** > **Schedule Adherence** > **Time Attendance** and **Time Worked Summary** lists.