---
title: Communities dashboard
description: The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/communities-dashboard.html
release: australia
product: Communities
classification: communities
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Platform Analytics Solutions for Communities, Configuring communities, Communities, Customer Service Management]
---

# Communities dashboard

The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin.

Access the dashboard by navigating to **All** > **Platform Analytics** > **Dashboards**. On the dashboard page, search Communities Dashboard.

\[Omitted image "dashboard-overview.jpg"\] Alt text: Overview tab of the Communities Dashboard displaying activity reports in line graphs, trend lines, and pie charts.

\[Omitted image "dashboard-content.jpg"\] Alt text: Content tab of the Communities Dashboard displaying monthly trend lines that are related to the new content and a bar graph of total content views.

\[Omitted image "dashboard-forum.jpg"\] Alt text: Forum tab of the Communities Dashboard displaying a list of KPIs and their details, like the number of views.

\[Omitted image "dashboard-topic.jpg"\] Alt text: Topic tab of the Communities Dashboard displaying a list of KPIs and their details, like social activities per content, new content, and views per content.

\[Omitted image "dashboard-admin.jpg"\] Alt text: Admin tab of the Communities Dashboard displaying trend lines that are based on the number of posts moved and the content featured per month.

## End user and roles

|End user|Required role|
|--------|-------------|
|Community moderator|sn\_communities.community\_moderator|
|Moderation administrator|sn\_communities.moderation\_admin|
|Community administrator|sn\_communities.admin|
|Forum administrator|sn\_communities.forum\_admin|
|Forum moderator|sn\_communities.forum\_moderator|
|Content creator|pa\_viewer, pa\_admin|

## Indicators

The Communities dashboard presents the following key performance indicators:

-   **\# of members**

    Total number of members.

-   **\# of Questions**

    Number of questions created in the last 30 days.

-   **% Marked as Solved**

    Number of questions created in the last 30 days, which are marked as solved.

-   **% Not Answered**

    Number of questions created in the last 30 days, which were not answered.

-   **\# of Blogs, Documents, and Video**

    Number of blogs, documents, and videos created in the last 30 days.

-   **Non-question content**

    Number of blogs, videos, and documents posted.

-   **% With activity**

    Percentage of primary or secondary community content with at least one response or feedback.

-   **Avg. \# of social activities per content**

    Average number of activities \(mark as helpful, upvote, comments, and replies\) on any active primary or secondary community content.

-   **\# of contributors**

    Number of contributors.

-   **New content this month**

    Number of new content posts in the last 30 days.

-   **Avg. \# of views per content**

    Average number of views of the content.

-   **Avg. \# of comments per content**

    Average number of comments of the content.

-   **\# of featured content**

    Number of content posts that have been featured.

-   **\# of Content moved from activities**

    Number of content posts moved from activities.

-   **\# of Content moved to activities**

    Number of content posts moved to activities.


## Breakdowns

The following breakdowns apply to the indicators on the dashboard:

-   Communities Content Type
-   Communities Forum
-   Communities Topic

## Data visualizations

The dashboards include the following visualizations:

<table id="table_xvt_hl4_2fb"><thead><tr><th>

Title

</th><th>

Type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Community Activity

</td><td>

Column

</td><td>

View the number of new community members and total of sessions on the community per month.

</td></tr><tr><td>

New Content by Month

</td><td>

Column

</td><td>

View the number of new content posts per month.

</td></tr><tr><td>

Top 3 Forums by Social Activity

</td><td>

Pie

</td><td>

View forums that have received responses from other members. Social activity is any response \(answer, comment, blog, video, or document\) to a topic added by a user other than the user that originally posted the content.

</td></tr><tr><td>

Top 3 Topics by Social Activity

</td><td>

Pie

</td><td>

View topics that have received responses from other members.

</td></tr><tr><td>

New Content by Month

</td><td>

Single Score

</td><td>

View the amount of new content, forums, or topics created per month. For any chart, you can focus on the most popular content types, forums, or topics by selecting a **Breakdown**.

</td></tr><tr><td>

Total Content Views

</td><td>

Column

</td><td>

View the number of views for each content type per month.

</td></tr><tr><td>

Forum KPIs

</td><td>

Single Score

</td><td>

View different indicators for the forums.

</td></tr><tr><td>

Topic KPIs

</td><td>

Single Score

</td><td>

View different indicators for the topics.

</td></tr><tr><td>

Number of Contents Moved

</td><td>

Single Score

</td><td>

View the number of content posts that have been moved by community administrators and community moderators per month.

</td></tr><tr><td>

Featured Content

</td><td>

Single Score

</td><td>

View the number of posts featured by different users per month.

</td></tr></tbody>
</table>**Parent Topic:**[Platform Analytics Solutions for Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-content-pack.md)