---
title: Moderate gamification
description: Monitor points earned by users and award points and badges to users based on their participation within the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/communities-gamification-moderate.html
release: australia
product: Communities
classification: communities
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Gamification, Using communities, Communities, Customer Service Management]
---

# Moderate gamification

Monitor points earned by users and award points and badges to users based on their participation within the community.

-   **[Award or remove points for a community user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-award-user-points.md)**  
Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.
-   **[Award a badge to a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-assign-user-badge.md)**  
Award gamification badges to community users to recognize their community activities.
-   **[Remove a badge from a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-remove-user-badge.md)**  
Remove a gamification badge from a community user if it is no longer relevant for that user.

**Parent Topic:**[Gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification.md)