---
title: Communities roles
description: Ensure that users can perform all necessary actions by assigning roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/communities-roles.html
release: australia
product: Communities
classification: communities
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Communities references, Communities, Customer Service Management]
---

# Communities roles

Ensure that users can perform all necessary actions by assigning roles.

<table id="table_ycc_k1h_rz"><thead><tr><th>

Role

</th><th>

Description

</th><th>

Access via

</th></tr></thead><tbody><tr><td>

Community administrator\[sn\_communities.admin\]

</td><td>

Administer and manage all sections in the community.

</td><td>

Platform UI

</td></tr><tr><td>

Community moderator\[sn\_communities.community\_moderator\]

</td><td>

Moderate content associated with the community.

</td><td>

Platform UI

</td></tr><tr><td>

Forum administrator\[sn\_communities.forum\_admin\]

</td><td>

Administer and manage forum permissions content types, and topics associated to the forum.

</td><td>

Platform UI

</td></tr><tr><td>

Forum moderator\[sn\_communities.forum\_moderator\]

</td><td>

Moderate content within specified forums.

</td><td>

Platform UI

</td></tr><tr><td>

Moderation administrator\[sn\_communities.moderation\_admin\]

</td><td>

Administer moderation settings and moderate content associated forums.

</td><td>

Platform UI

</td></tr><tr><td>

Gamification administrator\[sn\_gamification.admin\]

</td><td>

Administer gamification settings and configure gamification rules. Contains the sn\_gamification.moderator role.

</td><td>

Platform UI

</td></tr><tr><td>

Gamification moderator\[sn\_gamification.moderator\]

</td><td>

Review and edit the gamification points earned by community users.

</td><td>

Platform UI

</td></tr><tr><td>

Community user\[sn\_communities.community\_user\]

</td><td>

Any user who has signed up and accepted the community Terms &amp; Conditions. Their access to forums depends on the permissions set up for each specific forum.

</td><td>

Communities Portal

</td></tr><tr><td>

Knowledge harvester\[sn\_communities.knowledge\_harvester\]

</td><td>

A community user who can harvest knowledge articles from a community. Community administrators, and community moderators inherit this role by default. The knowledge harvester role must be granted to other users.

</td><td>

Communities Portal

</td></tr><tr><td>

Proxy case creator\[sn\_customerservice.proxy\_case\_creator\]

</td><td>

A community user who can create a customer service case from a community discussion.

</td><td>

Communities Portal

</td></tr></tbody>
</table>**Parent Topic:**[Communities references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communitie-references.md)

**Related topics**  


[Quick start tests for Communities]()

[Properties installed with Communities]()

[Forum form fields]()

[Video Configurations form fields]()

[Topic form fields]()