--- title: Configuring communities description: Configure various aspects of Communities based on the specific requirements of your organization. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/configure-communities.html release: australia product: Communities classification: communities topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Communities, Customer Service Management] --- # Configuring communities Configure various aspects of Communities based on the specific requirements of your organization. - **[Community content types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/c_communities-content-types.md)** There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video. - **[Community feedback types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/feedback-types.md)** There are two supported feedback types: Upvote and Helpful. - **[Community access types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/access-types.md)** Access types are used to control access to a forum or a content type. - **[Platform Analytics Solutions for Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-content-pack.md)** This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices. - **[Migrate Social Q&A data to Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/migrate-socialqa.md)** If you want to migrate existing Social Q&A content to Communities, you can use a script to migrate the data. - **[View community logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/view-community-logs.md)** Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered. - **[View community feedback and bookmarks tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/view-feedback-bookmark-tables.md)** View feedback and bookmarks tables to view which community content was given feedback or was bookmarked. - **[Create a case from a discussion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/case-management-integration.md)** In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions. - **[Enable knowledge harvesting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-km-integration-configure.md)** Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible. - **[Activate Communities plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/activate-communities.md)** Activate the Customer Communities plugin to use the Communities application. - **[Community setup guide for admins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/r_setup-communities-admin.md)** Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content. - **[Configure community content types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/enable-content-types-for-community.md)** Configure content types, such as videos and blogs, for the community. - **[Configure video sources for a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-video-configuration.md)** Configure additional sources that can be used for uploading a video to the community. - **[Configure community forums](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-forums-topics.md)** A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums. - **[Forum and user permissions management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-permissions.md)** Community and forum administrators can give users and groups of users different levels of access to forums and forum content. - **[Configure the community profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-community-profile.md)** Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile. - **[Create community Terms and Conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-terms-conditions.md)** Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community. - **[Enable users to self-register to a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-registration.md)** Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions. - **[Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/moderate-communities.md)** Community moderators can manage content quality by reducing the inappropriate content that is posted on the community. - **[Administer gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-administer.md)** Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community. - **[Community Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/community-service-portal.md)** The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application. **Parent Topic:**[Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/servicenow-communities.md)