---
title: Configure moderation filters
description: Create moderation filters to manage how content is moderated.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/configure-moderation-filters.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Moderate a community, Configuring communities, Communities, Customer Service Management]
---

# Configure moderation filters

Create moderation filters to manage how content is moderated.

## Before you begin

Role required: sn\_communities.admin or sn\_communities.moderation\_admin

## Procedure

1.  Navigate to **All** > **Community** > **Moderation** > **Moderation Filters**.

2.  Click **New**.

3.  Click **Banned Keyword Filter**.

4.  On the form, fill in the fields.

<table id="table_fv5_4ds_zz"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Filter Name

</td><td>

Name of the filter.

</td></tr><tr><td>

Active

</td><td>

Check box to make the filter active.

</td></tr><tr><td>

Synchronous

</td><td>

Check box to automatically moderate content when it is submitted. Any content that includes the banned words defined in the filter is not posted.If the check box is cleared, the system creates a moderation task when banned words are used. The content is visible until it is moderated.

</td></tr></tbody>
</table>5.  Click **Submit**.

6.  From the Moderation Filters list, click the name of your filter.

7.  Add a banned keyword word to the list:

    1.  In the **Keywords**list, click **New**.

    2.  In the Keyword field, enter your keyword.

    3.  Click **Submit**.

    4.  If required, repeat to add more keywords to the list.

8.  Click **Update**.


**Parent Topic:**[Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/moderate-communities.md)