---
title: Ask a question in the community
description: Ask a question in a forum to get an answer from other community users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/create-question.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Post and respond to content in the community, Using communities, Communities, Customer Service Management]
---

# Ask a question in the community

Ask a question in a forum to get an answer from other community users.

## Before you begin

Role required: sn\_communities.community\_user

You can only ask a question in a forum if you have been assigned the correct permissions.

## About this task

If you ask a question, you can edit or delete it. If you created the question and reply with an answer, your answer is labeled **Author**.

There are three ways of asking questions in Communities.

## Procedure

1.  From the Communities homepage, perform one of the following actions.

    -   Locate the forum to ask a question in, click its name, and then click **Have a question? Click here to start typing.** Type-ahead search shows related posts. Click to open a related post in another page.
    -   Locate the forum to ask a question in and click **Post** > **Question**.
    -   If you do not see a forum, click **Have a question? Click here to start typing.**
2.  Click **Question**.

3.  On the form, fill in the fields.

<table id="table_bgt_bzn_t1b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Question

</td><td>

Your question.

</td></tr><tr><td>

Forum

</td><td>

Forum to add the question to. **Note:** If you created the question by clicking a forum from the Communities homepage, this forum is automatically entered in this field.

</td></tr><tr><td>

Topic \(s\) \(optional\)

</td><td>

Topic to add the question to.**Note:** You can repeat this previous step for as many topics as you want. If you change your mind about a particular topic, click its corresponding **x**icon.

</td></tr><tr><td>

Description

</td><td>

Content of the question.To insert an image, click the **Insert Image** button \(\[Omitted image "insert-image-button.png"\] Alt text: Insert image\), navigate to the `.png` or `.jpg` file, and then click **Open**.

 To insert a video, click the **Insert Video** button \(\[Omitted image "insert-video-button.png"\] Alt text: Insert video\), enter the video URL, and then click **Upload**.

</td></tr><tr><td>

Add attachments

</td><td>

To attach a file, click **Add attachments** and then drag the file into the **Attach Document** box or click the box and then navigate to the file. -   You can add up to three attachments.
-   File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP.
-   Maximum file size is 2 MB.
-   Supported file types are listed.
-   Click the X icon to delete an attached file.
 **Note:** Your system administrator may have set a limit on the total number of attachments allowed across the community.

 When you click **Add**, your attachments are added and displayed in the question. If a user attaches a file to your question, you receive an email notification.

 **Note:** If antivirus protection is enabled, all attachments are automatically scanned for viruses once the question is posted.

</td></tr></tbody>
</table>4.  Click **Post**.

    -   The question is added and is available to users in this forum. You are automatically subscribed to this question. When there is a reply, you receive a notification.
    -   Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.
    -   If you have added attachments to your question and your community administrator has enabled antivirus protection, a scan automatically runs in the background.

        **Note:**

        -   If the scan is successful, the attachments are available to download.
        -   If the scan is in process or unsuccessful, the file is unavailable for download.
        -   Question authors and community administrators receive a notification that an attachment is infected.
    -   Click **Edit** to remove the infected file and upload the attachment again. You cannot add any more attachments until the infected file is removed.
    -   If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.

**Parent Topic:**[Post and respond to content in the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/post-respond-content.md)

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