---
title: Award or remove points for a community user
description: Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-award-user-points.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Moderate gamification, Gamification, Using communities, Communities, Customer Service Management]
---

# Award or remove points for a community user

Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.

## Before you begin

Role required: sn\_gamification.moderator

## Procedure

1.  Navigate to the Community homepage.

2.  Go to **Community** > **Leaderboard**.

3.  Click the name of the user on the leaderboard to open the user profile.

4.  Click the profile overflow icon \(**...**\) and select **Assign Points**.

5.  In the Assign Points pop-up window, enter the number of **Points**, a **Reason** for awarding the points, and select a **Track**.

    1.  To assign points, the points entered should be a positive value such as 100.

    2.  To remove points, the points entered should be a negative value such as 100.

    The maximum number of points that can be awarded or removed at one time is 1000.

6.  Click **Assign Points**.

    An entry for the point assignment activity shows at the top of the Points list and the user's point total is updated.


**Parent Topic:**[Moderate gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-moderate.md)