---
title: Levels and level ranges
description: Points accumulated by community users can help them achieve different reputation levels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-components-levels.html
release: australia
product: Communities
classification: communities
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Gamification components, Gamification, Using communities, Communities, Customer Service Management]
---

# Levels and level ranges

Points accumulated by community users can help them achieve different reputation levels.

The system is pre-configured with levels where community users can earn points and achieve expertise or a reputation:

-   Global: overall points accumulated across the entire community
-   Forum: points accumulated in forums associated with the activity
-   Topic: points accumulated in topics associated with the activity

Gamification administrators can configure level ranges within each level. These level ranges progress from a starting point value to a higher value \(point ranges do not overlap\) and have unique, configurable names. For example, in the Global level, a user that has earned 100–499 points is a Newbie while a user that has earned 500–999 points is an Enthusiast.

\[Omitted image "GamificationLevelDefinitionForm.png"\] Alt text: Gamification Level Definition - Global Level view of a list of gamification levels and their domains.

In the community portal, users can see the level range names and point totals in the [gamification user interface components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-UI.md).

-   On the leaderboard page and leaderboard widgets
-   At the top of a user's profile below the user name and title
-   On the user profile page in the Achievements tab
-   On content pages

**Parent Topic:**[Gamification components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components.md)

**Related topics**  


[Manage gamification levels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-create-level-def.md)

[Manage gamification level ranges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-create-level-range.md)