---
title: Rules
description: Gamification rules allow you to configure points that users receive for activities on the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-components-rules.html
release: australia
product: Communities
classification: communities
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Gamification components, Gamification, Using communities, Communities, Customer Service Management]
---

# Rules

Gamification rules allow you to configure points that users receive for activities on the community.

Gamification includes several pre-defined rules. The gamification administrator can use these rules, modify them as needed, or create new rules. These pre-defined rules include:

-   Comment marked as helpful: 5 points
-   Document marked as helpful: 5 points
-   Video marked as helpful: 5 points
-   Blog marked as helpful: 5 points
-   Answer marked as helpful: 20 points
-   Document bookmarked: 20 points
-   Blog bookmarked: 20 points
-   Video bookmarked: 20 points
-   Answer marked correct for a question: 40 points

When a user performs an activity that has a gamification rule, the user profile identified in the rule receives points. Points received through a gamification rule can be configured to accumulate toward:

-   Overall points across the entire community
-   Points in forums associated with the activity
-   Points in topics associated with the activity
-   Points in a track
-   Points assigned for a combination of forums, topics, and tracks

If users revert previous activities, the points associated with these activities are removed. As an example, if a rule has been defined and a user creates a blog, they are awarded points. The points are deducted when the blog is deleted. If a rule has not been defined and a user creates a blog, no points are awarded. If the user removes it once a rule has been defined, points are deducted even though none were awarded in the first place.

**Parent Topic:**[Gamification components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components.md)

**Related topics**  


[Create a gamification rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-create-rule.md)