---
title: Gamification components
description: The gamification feature includes several components, such as rules, levels, and tracks, that enable users to earn points and badges for community activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-components.html
release: australia
product: Communities
classification: communities
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Gamification, Using communities, Communities, Customer Service Management]
---

# Gamification components

The gamification feature includes several components, such as rules, levels, and tracks, that enable users to earn points and badges for community activities.

-   **[Rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components-rules.md)**  
Gamification rules allow you to configure points that users receive for activities on the community.
-   **[Tracks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components-tracks.md)**  
Tracks provide a way to logically separate points assigned in the communities into different areas.
-   **[Levels and level ranges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components-levels.md)**  
Points accumulated by community users can help them achieve different reputation levels.
-   **[Badges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components-badges.md)**  
Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.
-   **[Points](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-components-points.md)**  
Users earn gamification points by performing activities in the community.

**Parent Topic:**[Gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification.md)