---
title: Manage gamification levels
description: Manage the predefined levels for global, forum, and topic expertise.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-create-level-def.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Administer gamification, Configuring communities, Communities, Customer Service Management]
---

# Manage gamification levels

Manage the predefined levels for global, forum, and topic expertise.

## Before you begin

Role required: sn\_gamification.admin

## About this task

Gamification includes predefined global, forum, and topic levels.

## Procedure

1.  Navigate to **All** > **Gamification** > **Configuration** > **Levels**.

2.  View the existing definitions for global, forum, and topic levels.

3.  Change the **Level Name** if required.

4.  Click **Submit**.

    Adding new level definitions is not recommended unless there is a strong use case. If you need to add or modify level ranges in existing level definitions, see [Manage gamification level ranges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/gamification-create-level-range.md).


**Parent Topic:**[Administer gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-administer.md)