---
title: Create a gamification rule
description: Create gamification rules so that users can earn points for community activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-create-rule.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Administer gamification, Configuring communities, Communities, Customer Service Management]
---

# Create a gamification rule

Create gamification rules so that users can earn points for community activities.

## Before you begin

Role required: sn\_gamification.admin

## Procedure

1.  Navigate to **All** > **Community** > **Gamification Administration** > **Rules**.

2.  Click **New**.

3.  Fill in the fields on the Gamification Rule form as necessary.

<table id="table_acm_eem_sk1"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Rule Name

</td><td>

A descriptive name for the gamification rule.

</td></tr><tr><td>

Gamification Module

</td><td>

The application to which this rule applies. Click the lookup icon to select a module from the Gamification Modules list. The default is **Community**.

</td></tr><tr><td>

Activity Type

</td><td>

The user activity for which this rule applies. Click the lookup icon to select one of the available types from the Activity Types list.

</td></tr><tr><td>

Profile Receiving Points

</td><td>

The type of user profile that earns points for performing the activity defined in this rule. Click the lookup icon to select a profile corresponding to the activity.

</td></tr><tr><td>

Exclude Self-Award

</td><td>

Check box to ensure that the activity performer is not the same as the profile receiving points.

</td></tr><tr><td>

Active

</td><td>

Enable this check box to activate the rule. The default is set to active.

</td></tr><tr><td>

Gamification Track

</td><td>

The gamification track to which this rule belongs. Click the lookup icon to select one of the available tracks from the Gamification Tracks list. By default, two tracks are available:-   Community Expertise
-   Community Participation


</td></tr><tr><td>

Points

</td><td>

The number of points earned by performing the activity defined in this rule.

</td></tr><tr><td>

Points for Areas of Expertise

</td><td>

The points accrued can be used towards a forum or topic level expertise. Click the lock icon to expand the field and configure if the points should accrue towards a forum and/or topic.

</td></tr></tbody>
</table>4.  Click **Submit**.

    The newly created rule appears on the Gamification Rules list. This rule appears on the How to Earn Points page.


**Parent Topic:**[Administer gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-administer.md)