---
title: User profile page
description: The user profile page displays gamification information that showcases the user's expertise.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/gamification-ui-user-profile.html
release: australia
product: Communities
classification: communities
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Gamification user interface components, Gamification, Using communities, Communities, Customer Service Management]
---

# User profile page

The user profile page displays gamification information that showcases the user's expertise.

The gamification information is shown in three sections of the user profile page:

-   In the header area
-   In the Achievements tab
-   In the forum and topic expertise widgets

## User profile header area

When the gamification feature is enabled, the user profile header area includes the user's current gamification achievements. This information appears just below the user name and title:

-   The top three badges that have been awarded to the user. Pointing to a badge displays the badge name.
-   The total number of points earned by the user.
-   The current global level achieved.

## Achievements tab

Users can view details about gamification levels, badges, and points on the user profile page in the Achievements tab.

<table id="table_sn1_rdm_dbb"><tbody><tr><td>

Levels

</td><td>

A list of the levels available to the user, with the current level highlighted. This tab includes a link to the Community page **How to Earn Points**.

</td></tr><tr><td>

Badges

</td><td>

A list of the earned badges and available badges for the user. Earned badges appear at the top of the list. Earned badges are sorted by the most recently earned. Available badges appear below earned badges. Users can filter this list to view all badges or earned badges.When viewing another user's profile, only the earned badges are displayed and are sorted by the most recently earned.

</td></tr><tr><td>

Points

</td><td>

A history of the points earned and the activities performed by the user. This list includes the last 10 activities. Click **Show more** to display additional pages.Gamification moderators can award and remove points for community users.

 This tab includes a link to the Community page **How to Earn Points**.

</td></tr></tbody>
</table>## Forum and topic expertise widgets

The forum and topic expertise widgets on the user profile page provide a visual representation of the user's top areas of expertise.

The number within the circle and the blue highlight around the circle represent the number of levels completed. For example, 2 of 5. The number below the circle indicates the total number of points that the user has earned within the forum or topic. The widget displays up to five items and the system administrator can configure the widget to show up to a maximum number of 10 items.

Clicking the info icon displays the forum or topic levels and the point ranges.

\[Omitted image "CommunitiesForumTopicExpertiseWidget.png"\] Alt text: Forum Expertise and Topic Expertise widgets displaying user’s top areas of expertise in completed levels and points.

**Parent Topic:**[Gamification user interface components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-UI.md)