---
title: Moderate a community
description: Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/moderate-communities.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 4
breadcrumb: [Configuring communities, Communities, Customer Service Management]
---

# Moderate a community

Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.

## Before you begin

Role required: sn\_communities.community\_moderator, sn\_communities.forum\_moderator, or sn\_communities.moderation\_admin

## Procedure

1.  Define your requirements for Community moderation.

    -   Should first-time posters receive automatic moderation?
    -   Which words should be banned from user content?
    -   Should the system prevent content containing banned words from being posted?
    -   Should users be able to report inappropriate content?
    -   How many offenses can a user commit before the system bans them automatically?
2.  Navigate to **Community** and choose the **Moderation** or **Moderation Tasks** menu and the module you require.

3.  Configure one or more of the following aspects for your community.


-   **[Configure general moderation settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-general-settings-moderation.md)**  
Configure when to moderate content for users and user groups.
-   **[Configure moderation settings for a new user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/define-moderation-new-users.md)**  
Configure the system to prevent inappropriate user contributions.
-   **[Assign a moderation task to your assignment group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/assign-moderation-task-assignment-group.md)**  
Change the assignment group to assign a moderation task to your assignment group.
-   **[Configure abuse reporting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-abuse-reporting.md)**  
Configure whether users can report content and profile abuse, set an abuse reporting threshold, and define reasons for abuse reporting.
-   **[Configure user banning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-banning.md)**  
Set the number of offenses a user can make before they are banned from creating or editing content.
-   **[Configure moderation filters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-moderation-filters.md)**  
Create moderation filters to manage how content is moderated.
-   **[Ban a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/ban-a-user.md)**  
You can ban a user from creating or editing content, for example, a user can be banned for posting inappropriate content.
-   **[Revoke a user ban](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/ban-user-revoke-ban.md)**  
Revoke a user ban to allow a user to create and edit content again.
-   **[Approve or reject content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/approve-reject-content.md)**  
Approve or reject content that a user reported as inappropriate or that is associated with a particular community profile.
-   **[Disable comments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/disable-comments.md)**  
Disable comments on a blog, document, video, event, or question to avoid users from posting comments.
-   **[Remove content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/remove-content.md)**  
Remove content that does not meet community standards.
-   **[Harvest knowledge from a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-knowledge-from-communities.md)**  
Harvest knowledge from a community and create structured knowledge articles from unstructured discussions around a question.

**Parent Topic:**[Configuring communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-communities.md)

**Related topics**  


[Community content types]()

[Community feedback types]()

[Community access types]()

[Platform Analytics Solutions for Communities]()

[Migrate Social Q&A data to Communities]()

[View community logs]()

[View community feedback and bookmarks tables]()

[Create a case from a discussion]()

[Enable knowledge harvesting]()

[Activate Communities plugins]()

[Community setup guide for admins]()

[Configure community content types]()

[Configure video sources for a community]()

[Configure community forums]()

[Forum and user permissions management]()

[Configure the community profile]()

[Create community Terms and Conditions]()

[Enable users to self-register to a community]()

[Administer gamification]()

[Community Service Portal]()