---
title: Email a community user
description: Send a private message to a community user directly from the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/private-message-community-user.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Using communities, Communities, Customer Service Management]
---

# Email a community user

Send a private message to a community user directly from the community.

## Before you begin

Role required: sn\_communities.admin, sn\_communities.community\_moderator, sn\_communities.forum\_admin, or sn\_communities.forum\_moderator

An email client must be configured.

## About this task

Uses for private messaging can include warning a user about use of a banned word, welcoming a new user, or informing users about incorrectly placed content in a forum. You can privately message a user from any community content, a comment, the Leaderboard, or the Community Profile page.

## Procedure

1.  Navigate to the community homepage.

2.  Point to the community user name.

3.  Click **Email User**.

    **Note:** The email opens in your local email client.


**Parent Topic:**[Using communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/using-communities.md)

**Related topics**  


[Community homepage features for logged in users]()

[Navigating the activity feed]()

[Navigating the forum homepage]()

[Community homepage features for non-logged in users]()

[Self-register to a community]()

[Search the community]()

[Use a community profile]()

[Community subscriptions]()

[Request membership to a forum]()

[Accept an invitation to join a forum]()

[Post and respond to content in the community]()

[Report inappropriate community content]()

[Add featured content in a community]()

[View a list of questions and create a case]()

[Gamification]()