---
title: Refine your search results
description: Refine your search results to narrow down the content displayed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/refine-search-results.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Search the community, Using communities, Communities, Customer Service Management]
---

# Refine your search results

Refine your search results to narrow down the content displayed.

## Before you begin

Role required: sn\_communities.community\_user

## Procedure

1.  Navigate to the community homepage.

2.  Enter a keyword in the **Search** field.

3.  From the **Refine Results** panel, choose from the following options.

    -   To filter and customize your search results, click any option under **Types**. For example, click Profile to view the profiles that matches with the search keyword. The details of the profile such as display name, gamification information-points and badges, bio, user title and company appear. To reverse this action, click the **x** icon of the corresponding item. To remove all filters, click **Clear All**.
    -   Select any item from the **Forums**, **Topics**, or **Authors** fields to filter by forum, sub forum, topic, or author. You can add multiple forums, sub forums, topics, and authors and click anywhere on the screen to display the results.
    -   To filter by the time period that the content was posted, click any **Last Updated** item.
    -   Click the **–** icon of any category to collapse the category and save space. Click the **+** icon to restore a collapsed category.
    The search results page displays content based on the filter criteria.


**Parent Topic:**[Search the community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/search.md)