---
title: View the Communities performance dashboard
description: The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum and by topic.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/communities/view-communities-dashboard.html
release: australia
product: Communities
classification: communities
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Platform Analytics Solutions for Communities, Configuring communities, Communities, Customer Service Management]
---

# View the Communities performance dashboard

The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum and by topic.

## Before you begin

Role required: pa\_admin

## Procedure

1.  Navigate to **All** > **Performance Analytics** > **Dashboards**.

2.  In the list, select **Community** > **Communities Dashboard**.

    On dashboard tabs:

    -   Content types are question, answer, comment, blog, video, or document.
    -   "Social activity" is any response \(answer, comment, blog, video, or document\) to a topic that is added by a user other than the originator.
    -   Content score data is for content created during the last 30 days.
    -   Click a scorecard to view detailed data or a trend chart.
<table id="table_bfb_fyk_kbb"><tbody><tr><td>

Overview tab

</td><td>

Scorecards

 In each scorecard, the percentage change in the current period appears under the total over the lifetime of the community.

 -   Number of current members and total number of questions.
-   Percentage of questions that have been marked as **Solved** by the user who asked the question.
-   Percentage of questions that have not been answered.
-   Total number of attachments \(blogs, videos, and documents\).
 Charts

 -   **Community Activity**: new community members and total sessions for the month.
-   **New content** of any type.
-   **Top 3 Forums and Topics by Social Activity**: Topics and forums that have received responses from other members. Hold the cursor over an area to view the count of activity.


</td></tr><tr><td>

Content Analytics tab

</td><td>

For any chart, you can focus on the most popular content types, forums, or topics by selecting a **Breakdown**.

 -   **New content** and count of active members who contributed content for the most recent months for the selected breakdown.
-   The top 10 items with the highest number of views for the selected breakdown.


</td></tr><tr><td>

Forum Analytics tab

</td><td>

-   Heat maps display data for **Content** \(total current content volume\), **Views** \(total unique user views\), and **Social Activity**. Forums are listed on the vertical axis and content types appear on the horizontal axis.
-   **Additional KPIs**: key performance indicator data for forums.


</td></tr><tr><td>

Topic Analytics tab

</td><td>

-   Heat maps display data for **Content** \(total current content volume\), **Views** \(total unique user views\), and **Social Activity**. Topics are listed on the vertical axis and content types appear on the horizontal axis.
-   **Additional KPIs**: key performance indicator data for topics.


</td></tr><tr><td>

Admin Analytics tab

</td><td>

Heat maps display data for **Number of Posts Moved** and **Featured Content**.

</td></tr></tbody>
</table>
**Parent Topic:**[Platform Analytics Solutions for Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-content-pack.md)

**Related topics**  


[Performance Analytics scorecards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_UsePerformanceAnalyticsScorecards.md)

[Performance Analytics widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_Widgets.md)