---
title: Configure the Case list for B2B2C
description: Enable account consumers to view the Account, Contact, and Consumer fields for the customer self-service view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/config-b2b2c-data-model-case-list.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure customer data models for B2B2C, Data models, Set up your environment, Configure, Customer Service Management]
---

# Configure the Case list for B2B2C

Enable account consumers to view the **Account**, **Contact**, and **Consumer** fields for the customer self-service view.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Customer Service** > **Cases** > **All**.

2.  Select **View** > **Customer Self Service** from the Additional Actions menu \[Omitted image "icon-menu.png"\] Alt text: additional action menu.

3.  Select the gear icon \(\[Omitted image "gear.png"\] Alt text: Gear icon.\).

4.  Select the Account, Contact, and Consumer fields in the **Available** column and move them to the **Selected** column.

5.  Select **OK**.