---
title: Configure actionable case flows
description: The Case Action Status plugin provides several actionable case flows that create and resolve blocking tasks for different case-related actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-case-action-status-flows.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Case action status, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure actionable case flows

The Case Action Status plugin provides several actionable case flows that create and resolve blocking tasks for different case-related actions.

## Before you begin

Role required: admin

## About this task

The actionable case flows included with the Case Action Status plugin are enabled by default. If you do not want to create blocking tasks for a specific action, you need to disable the associated flow. For more information about the case flows included with the plugin, see [Actionable case flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/case-action-status-triggers.md).

**Note:** The Case Action Status plugin provides case flows that create and resolve blocking tasks for problems associated with cases. To get complete functionality, you must also activate the Customer Service with Service Management plugin \(com.sn\_cs\_sm\). For more information, see [Integrate with Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-csm-sm-integration.md).

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Actionable Case Flows**.

2.  Review the list of case flows.

3.  Set the **Active** field to false for the desired case flows.


**Related topics**  


[Case action status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/case-action-status-csm-workspace.md)