---
title: Add the Internal User field to the Case form
description: Add the Internal user field to the Case form for the Case view and the Workspace view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-case-form-add-int-user.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure a Case form view, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Add the Internal User field to the Case form

Add the **Internal user** field to the Case form for the Case view and the Workspace view.

## Before you begin

Role required: csm\_guided\_setup\_user or admin

## About this task

The **Internal User** field displays the name of an internal user. When an agent is creating a case on behalf of someone else, they can use this field to identify the person requesting assistance. This user can be an internal employee asking for help for an account, consumer, or service organization, or for themselves.

With the Customer Service Management plugin \(com.sn\_customerservice\), agents can create cases for internal employees or on behalf of their accounts and consumers. Additional plugins provide additional functionality for the **Internal User** field. For more information, see [Contributor users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-service-contributor-users.md).

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup** and click **Get Started**.

2.  In the Case Management category, click **Get Started**.

3.  Click **Add Internal User Field to the Case Form View**.

4.  Add the **Internal user** field to the Case form for these views: Case and Workspace.


**Related topics**  


[Create and delete views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-delete-view.md)