---
title: Configure assets
description: An asset is a specific product or instance that is supported for a customer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-csm-assets.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Product data, Set up your environment, Configure, Customer Service Management]
---

# Configure assets

An asset is a specific product or instance that is supported for a customer.

Role required: admin

Assets can have serial numbers or asset tag numbers and can be allocated to individual accounts or to a contact within an account. Assets can also have associated support contracts.

**Note:** Customer Service Management leverages the Asset Management application to create and maintain assets. Ensure that the Asset Management plugin \(com.snc.asset\_management\) is activated.

You can either import your existing assets using guided setup or create new assets using the Customer Service Management.

**Related topics**  


[Configure install base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-install-base.md)