---
title: Customer Service properties
description: Use system properties to customize the Customer Service Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-csm-properties.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Getting started with Customer Service Management, Set up your environment, Configure, Customer Service Management]
---

# Customer Service properties

Use system properties to customize the Customer Service Management application.

These properties control settings for several different features, including email communication, asset contact relationships, and the Consumer Service Portal.

To access these properties, navigate to **Customer Service** > **Administration** > **Properties**.

You can also access Customer Service Management properties using the system property \[sys\_properties\] table. Start by entering **sys\_properties.list** in the application navigator and pressing **Enter**. You can then filter the properties by application.

**Related topics**  


[Properties installed with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_PropInstallWcustServ.md)

[Components installed with additional plugins for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/inst-wi-cust-serv-addtl-plugins.md)