---
title: Configure the Customer History view
description: Configure the display of the Customer History view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-customer-activity.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Customer Central, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure the Customer History view

Configure the display of the Customer History view.

## Before you begin

Role required: admin

## About this task

The Customer History view provides customer service agents an overview of all interaction that a customer has had with a contact center in the form of an activity feed.

There are two panels on the Customer History view. On the left, the facets categorize the customer touch points and a customer service agent can filter to display the data they want. On the right, the activity feed displays more detailed information on each of the facets in reverse chronological order.

## Procedure

1.  Navigate to **All** > **Customer Central** > **Customer History** > **Guided Setup**.

2.  On the Customer History Configuration page of the guided setup, view the list of tasks listed in the following order.

    Select **Get Started** beside each block to configure the features.

    1.  Customer History Properties

    2.  Activity Feed

    3.  Activity Contexts

    |Task|Description|
    |----|-----------|
    |[Configure Customer Central properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/properties-customer-central.md)|Set the Customer History view component attributes as required.|
    |[Configure activity types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-activity-types-ca.md)|Create an activity type to display in the activity feed on the Customer History view.|
    |[Configure activity groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-activity-groups-ca.md)|Create an activity group and then add activity types to the activity group.|
    |[Configure activity type templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-act-type-templates-ca.md)|Create an activity type template to define how to display the activity type data on each of the activity tiles in the activity feed.|
    |[Configure activity contexts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-act-contexts-ca.md)|Add the activity groups and activity types you created to an activity context, depending on who you want to display the information for and create facets to group the data.|

3.  To perform a task, select **Configure**.

    This button opens the page in your instance where the configuration is completed.