---
title: Configure the Customer Service mobile application
description: Configure the Customer Service mobile application and customize it for agents who use the application instance on their mobile devices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-customer-service-mobile.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure the Customer Service mobile application

Configure the Customer Service mobile application and customize it for agents who use the application instance on their mobile devices.

## Before you begin

Role required: admin

## About this task

The Customer Service Mobile plugin \(com.sn\_csm\_mobile\) enables the Customer Service mobile application.

## Procedure

1.  Navigate to **All** > **System Applications** > **Studio**.

2.  In the **Select Application** pop-up window, click **Customer Service Mobile**.

    The Customer Service mobile application opens in the Studio, which is a guided app creator. For more information about using the Studio, see [ServiceNow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/servicenow-studio-landing.md).

3.  Customize the application to display the desired applets and data and configure agent actions and notifications.