---
title: Configure guidance detail experience
description: Configure guidance title and description that are displayed to users in recommended actions or playbooks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-guidance-preview-detail-experiences-ga.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create a guidance in the Core UI, Configuring guidances and decision trees, Guided Decisions configuration, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure guidance detail experience

Configure guidance title and description that are displayed to users in recommended actions or playbooks.

## Before you begin

Role required: sn\_gd\_guidance.guidance\_manager

## About this task

The detail information appears in playbooks, or in a contextual side panel or in a subtab for Recommended Actions for Service.

## Procedure

1.  Navigate to **All** > **Guided Decisions** > **Guidances**.

2.  Select a guidance from the Guidances list.

3.  Configure the detail experience for the guidance in the Detail Experience tab.

    The detail experience is a message that is displayed for guidances that opens in the contextual side panel or in a subtab.

    1.  In the **Title** field, add a title for the guidance in the detailed view.

    2.  In the **Guidance Message** field, provide a message for the detail view.

4.  Select **Submit**.


## What to do next

-   [Customize a guidance preview experience in the UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customize-ra-preview-experience.md)
-   [Customize a guidance detail experience in the UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customize-ra-detail-experience.md)

The process for configuring a guidance is the same in the Guided Decisions Experience application and the Recommended Actions for Service application.