---
title: Configure Skills Management
description: Manage skill data in a central location for customer service agents and work items.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configure-skills-man-csm.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure case routing and assignment, Route and assign cases, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Configure Skills Management

Manage skill data in a central location for customer service agents and work items.

## Before you begin

Role required: csm\_guided\_setup\_user or admin

## About this task

To configure skills management, use the Customer Service guided setup. The guided setup takes you through the entire setup and configuration process.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup**.

2.  On the Getting Started page of the guided setup, click **Get Started**.

3.  In the Skills Management category, view the list of tasks to configure the feature.

    |Task|Description|
    |----|-----------|
    |Manage skills|Organize skills data of agents and work items in a centralized location.|
    |Assign skills to work items|Create rules to identify skills and automatically associate them with work items.|
    |Assign skills to customer service agents|Identify skills each agent has to work on tasks and assign it to the agent.|